I just had the worst experience I've ever had in a restaurant! I was mortified! After being a repeat customer off and on for over 2 years, I really couldn't believe the experience I just had. I'll never be back! Always thought the food was very good, but the service is something that needs huge improvement. I couldn't tell you how many times I have been there, felt uncomfortable.. Because the waiters stay behind the cashier and stare and laugh because its a joke of who wants to take care of you. I never feel special after spending a lot of money and even tipping decent to those who deserved it (Mario & Maria).
My mother wanted to spend her birthday dinner there, and the little short waiter was very rude and argumentative, he tried to tell my mother she was wrong when she ordered her sweet tea. The cheese dip was cold, he said, "only one salsa for each table (there were four of us), and then made a comment, that "no one wanted to wait on us." How nice was that? I truly hope they go out of business, because they will never receive another penny from me! How do you treat your customers like that and and stay in business? This isn't mt first bad experience there.... Too many chances, but they blew it! One upset customer!
This restaurant can get very crowded at some times but it's worth the wait. The service is not the best and it's not the most cared for place, but the food is great. I love their fajitas which are large enough to share. The ceviche is very good too, plus I highly recommend a pitcher of Margarita. Look for coupons in local mags.
The hostess was nice and friendly and seated us in a booth. Unfortunately, the server was not as friendly and quite abrupt. The booth was uncomfortable with torn seats and very low from wear. The menu is large and full of all the usual typical Mexican items you see everywhere else. Portions were large and tasted OK. Cocktails were VERY sweet. Wouldn't rush back!
My wife and I love this place, honestly to me it is the best in Palm Coast. She is Hispanic and I am from the islands, and we use to live in south Florida, and to us this place is awesome, the food is good well worth the money, the drink are strong and not watered down. And the service is not too bad, we like to go to one specific waitress table. There is no where in Palm Coast that is better.
If you've never had good Mexican food then you'll be fine with this place. However, if you like good Mexican, then you'd better just bypass this place...as fast as you can. A trip to a fast food Mexican restaurant will be better then this place.
Many a times, proper signage and a well trained and caring staff, including intelligent management can quickly avert a simple problem or misunderstanding ... unfortunately this was not one of those times.
What was to be a simple quiet dinner out during a mild rainy evening on Thursday, May 15, 2014 with a family member and a close friend at a place I have visited on more than a casual basis, turned into a regrettable decision. As in past visits, upon entering the restaurant, my brother and myself seated ourselves at the first available booth in sight. Both of us have mobility issues. We were accompanied by a very good family friend from Orlando who had never been to this restaurant. She excused herself to use the restroom. I was engaged in conversation with him when our server introduced herself and without skipping a breath immediately told us that we could not remain seated at our chosen location because it was reserved for parties of six. She pointed to another booth which could accommodate up to a party of four and bluntly told us, "I can't let you have this table." I pointed out to her that the three of us were somewhat substantial in size and would appreciate it if she would let stay. The restaurant was in no way near half full and ample seating for any number of parties were readily available, including a corner booth that could easily seat six or more people. There was no signage on our table with a requirement limiting the minimum number people. The server's lack of social tact and repeated reluctance to serve us quickly escalated us to request to speak with her manager. Annoyed, my brother questioned her if she would prefer we just left and took our business elsewhere, when a man who appeared to act like the manager approached and rebuffed us with a curt response affirming our option of staying or leaving and dining elsewhere. Realizing that it would be pointless to argue, we vacated the booth and exited the restaurant, hesitating only long enough to await our friend's return before driving off. To our good fortune, this experience prompted us to visited a newer upscale Latin/Mexican inspired eatery nearby which had been highly recommended to us by others on previous occasions. We definitely were not disappointed with the food, service, atmosphere and/or choice of seating there.
Could all of this be handled better? Definitely. Proper signage would have alleviated any doubt to any customer where to sit. Having a greeter who would also seat customers instead of leaving it up to their patrons to chose where to sit would have been another. Training the staff including management how to be more accommodating, reasonable and socially conscientious would have been a definite plus.