Grace's Place NY Style Deli, Palm Coast, FL on FlaglerRestaurants.com

Been a long time resident of Palm Coast. Heard about Grace's Place and was excited because we don't have a lot of restaurants. Went to lunch around 1:30. We walked in and looked around expecting to see a sign as to whether we should wait to be seated or seat ourselves. Nothing. We saw a bunch of employees rushing around, but no one to greet us. Even the people behind the deli counter didn't even to offer assistance to us. We finally asked the deli counter employee if we could just seat ourselves and they said yes. We found a table. We were greeted by our waitress and brought our drinks. From there on out, our experience worsened. After placing our order it took over 45 minutes for 1 "special ed" sandwich and 1 cobb salad to be made. Granted there was a large order put in right before our's, but still 45 minutes? We weren't brought our sides, we had to ask for our potato salad, french fries, and our dipping sauce, all which were ordered with the meal. Then I realized that my sandwich was a BLT. We told the waitress that the turkey was missing. She apologized and in 5 minutes brought out a plate of cut up turkey and stated "if the kitchen had to remake the sandwich, it would take 20 minutes, so here, I brought out the turkey to add"! I was appalled. Not to mention that a Special Ed sandwich is basically a Club which should have also had Ham on it. But we didn't say anything because we were so shocked that she brought us out our own turkey to add to the sandwich. If I had wanted to make my own sandwich, I would have stayed home. But we DIDN'T want to wait another 20 minutes, so we just added it. We were told that they would comp our sandwich since it was messed up. We said ok, that works.

The avocado on our cobb salad was hard as a rock. Could barely chew it. I understand that avocados can be seasonal, but take them off the menu/salad during those times of the year. She didn't bring us the right salad dressing for our cobb salad and when we asked for the correct kind, she came back minutes later to tell us there were "out of blue cheese dressing". Seriously, had we known that, we may have pick something else on the menu. But again, we weren't going to send anything back because we were starving.

We repeatedly heard the servers apologizing to their tables because the 8 person table that came in was holding all the orders up. We finish eating and we look around waiting for our bill. We waited 20 minutes for our server to bring us our bill. Again, she apologized because the 8 person table was slowing everything down. She hands us the bill stating that they comped our drinks for the long wait. She completely forgot to comp the sandwich but we ate it, so whatever. We just wanted to leave.

I will never go back. Worst experience ever at a sandwich shop.