First time ordering here, I did a delivery, waited almost an hour for the food, which is expected during dinner hours. The food had a packaging issues and was all over the place the driver apologized and took the food back and said she would be back in 15-20 minutes with new food. After almost another hour of waiting I called to see what was going on, was placed on hold for ten minutes, while on hold, a new driver showed up. I received a new order but was missing part of the kids meal. At this point I was rather frustrated with the company. The driver could tell I wasn't satisfied, he called the owner, came back to our house. The owner was extremely polite, apologized, wanted to hear what was going on (didn't just make excuses and ignore my frustration) gave us a discount for the meal, they handled the situation very well.
I don't write reviews and was going to make an exception for what originally was turning out to be disappointing, however, accidents happen and with the way the driver and owner resolved my dissatisfied experience, we will happily order from them again. I had a chance to eat the lasagna I ordered (which is a couple dollars cheaper than the other Italian pizzerias) was delicious! It tasted homemade and surpassed any of the others I have tried around here. My daughter who is going through that picky stage loved her spaghetti. The bad part of our service was due to training a new employee, busy business, and accidental packaging issue none of which affected the quality of our food. Great food, owner really cares about his customers and wants to make sure they are satisfied. Extremely impressed.
We are so happy to have found Giabella's near our new home in Palm Coast. Chef Tony's creations are exquisite and the pizza and bread are as good as anything we have had in Italy and New York. The staff is social and accommodating and the prices are very reasonable. We recommend Giabella's to anyone who is looking for authentic Italian cooking.
My wife and I had dinner at Giabella for our first time Friday evening, and we had a wonderful experience! Everything was great from start to finish and everyone there was very kind and professional. We each ordered the Cioppino fish stew and it was amazing. Excellent traditional Italian entrees as well. We will be back soon!