We have always preferred Mezzaluna pizza over any other. The last carry out order was a little out of sorts. They missed making us our second pizza on our order. We had to stand there and wait for it to be made. We were not offered any compensation for the inconvenience, or even offered a drink while we waited. SO, nothing is perfect all the time so we ordered delivery a couple weeks later. When our pizza came, our Newyorker was so soggy, the crust was completely saturated from the heat. It was not edible. I called and they made no apology, were rude. They finally offered to redeliver a new one, but made sure to ask for the original back. An hour later our pizza came so the other half of our family could finally eat.
Service was great! The pizza was not good at all. Hard, stale crust with sesame seeds. What's up with the sesame seeds? Toppings were greasy. Would we try it again? Maybe but just a plain tomato pie, easy on the cheese. The best pizza I've had in Palm Coast was the pizza we bring back from St John's County. Like most offerings locally, this too fell far short of what can be had a few miles north or south of here.
In the past 6 month, I have eaten at the Mezzaluna in Town center 3 times and have ordered delivery 10+ times. I have never had bad service or food. Everyone has been friendly, the food has been excellent! My favorites are the meatball sliders, the Caprese Salad, and the Portabella Mushroom pizza with a balsamic drizzle. Sooooo Delicious! The restaurant inside is small, so I would not plan a large gathering there.
I had my family in from up north this weekend. I have been ordering from Mezzaluna's for YEARS and I always brag about it to my family. I was so excited for them to try what I believe to be the best pizza I have ever had!! I ordered various dishes, but the pie I was most excited about was the large half buffalo chicken and half supreme (the works) pizza. The food arrived, and to my dismay the half of my pizza that was supposed to be supreme was just plain cheese! I of course understand that people make mistakes, but I was upset because my family was really looking forward to the supreme pizza. I called to let them know about the mess-up, where I was met with an incredibly rude, "Well, YOU told me you wanted cheese. " I asked for a manager, and the manager apologized and said she would send a supreme pizza my way. I thanked her and hung up. I had to wait an hour for my next pizza, so in the meantime we ate what we had because we were all starving! Once the pizza boy got here, I took my pizza and as I was about to close the door, HE ASKED FOR THE OTHER PIZZA BACK!! Are you kidding me? I was absolutely disgusted with how tacky this transaction was. handled, and I called back to tell the manager so myself. (He CLAIMED to know nothing about it, yet he still could have been a bit more apologetic.) I have worked in a restaurant for years, and I would never complain like this unless I experienced something absolutely atrocious. The staff working tonight should be ashamed of themselves, because they just lost some incredibly dedicated customers. I wouldn't be caught dead associating myself with such tacky service ever again.