Heard people raving about this place so we decided to give it a shot since we cannot find any good pizza in Palm Coast since Bubba and Giani's closed. First impression was that they don't have a website or Facebook page. In 2014, if a business doesn't have a FREE Facebook page, much less a website, their business does not have a plan. I see this as pure laziness. I called to order, got a bunch of "yups" and I couldn't tell if the girl was telling me about my delivery time or talking to the person in the background. Ok, I'll let that slide...it's a Saturday night and I'm sure they are busy. The only reason they got any points from us was because the delivery boy found our house in less than the quoted time. Pizza was soggy and flavorless. Sauce was watery. Garlic knots tasted like the Pillsbury bread you buy in a tube at the grocery store.Very disappointed and sadly, we would have been better off ordering Domino's.
Called to order for pick up. Employee who answered phone. Was completely rude, acted more like I was wasting her time.. We have ate at Sami's inside several times. Each time there was some type of service issue.. the food is great but service wise is horrible. They really need to invest in some more experienced , pleasant and helpful employees.
Tonight was our first time ordering Togo, will never order again as I read past reviews I am surprised the owner has not done something with management or wait staff employees. Please hire better service.
It is unfortunate that I have to continue ordering from this place because their customer service is horrible. I just got off the phone with the lady who answered the phone and her response was "What do you want?" It was followed up with comments like, "We can't do that...wait a minute I have never heard of that." She answered no to orders without checking first if they had the item. I am originally from the Northeast, New Jersey in particular so I know that dreadful New York\New Jersey reputation follows us in many places, but there is no reason to bring it down here in a place as new as this establishment. Don't get me wrong I have to keep ordering from it until I found another pizzeria, I just hate being subjected to such rude and crude behavior.
Comments about Thomas Muniz's review by a representative from Sami's Pizza!
Hello, thank you for taking the time to read this complaint concerning this posting. I was the manager on duty during the time this customer called and in fact helped my co-worker find out what the customer wanted to order. The customer that called on the phone was requesting an item that is not listed on the menu and all employees are trained to have full knowledge of items listed on the menu, not special requests. This particular employee told the customer that he was requesting something that was not on the menu and that this establishment does not make that item but she would still ask the manager on duty which was me at the time. I approved the substitution of the item on the entree and the employee asked what the customer what he would like substituted and this customer did not know what he wanted substituted, so we kindly made a suggestion to cater to the customers special request. We are upset that this particular customer felt that the service was under par but our employees are trained to master our menu not special requests.
Great food, their garlic knots and pizza are delicious. The low rating is due to the extremely annoying dining experience. I couldn't enjoy my dinner with my family on account of the owner screaming to his employees and saying degrading things to the women servers.
Best pizza I ever had here in Florida. It feels just like up north city pizza . I also order food from there to. Love the restaurant, love Sammi yelling reminds me of my girlfriends family where they all yelled ay dinner time. It just bought back my childhood again wonderful memories. Please go there and enjoy the food, the decor and the yelling , it's just like entertainment. Enjoy
I've ordered out twice so far. Got the calzone and then the Philly steak. Food was awesome both times. I want to eat inside because I do like that it's so spacious. The owners and girls behind the counter were very friendly to me. I didn't experience any of the yelling of the owners or anything like that. But I come from a large Italian family so the yelling doesn't bother me. Us Italians like to express ourselves....anyway...I digress. Food was really really good and the others in my office also raved about theirs. I didn't get it, but the Italian sub was a big hit when we ordered for other people. The price is OK too. The Philly sub was $6.95 for a 12" and subway i end up paying that same price for what i get. I am typing as I eat my Philly steak and it is something like my 80 year old pure Italian mother would make. Just delicious! AND...they had Dr. Pepper on tap, which is good for me too.
Back again after trying most of the menu! The food is very good, the subs are packed and I like the bread. Born and raised Italian American from NY and the food is authentic. The cannolis are AMAZING. Best I've had since Little Italy in NY. Love the owners and staff. Reading comments below, he is more comical than anything. Same staff from the 1st time I went in when they opened. Don't think people would stay if it was that bad. Anyway, great job Sami's, love the food! OH, the Sicilian pizza is simply amazing.
While the pizza was very good, the owners berating the staff was not. It was a very unpleasant evening listening to his constant yelling. My parents were very upset, and yes it was a Friday night and they were a little busy, that is no reason to yell like he did. Not very professional. I may try this place again, but if he starts berating the staff it will be the last visit.