Went for breakfast and ordered bagel and nova but when the meal was brought to the table guess what ? They forgot the nova....need I say more? Also ordered a side of crispy bacon which was delivered on a plate of grease!
The bright spot in all of this was our waitress was wonderful. Not sure if I can go back again.
We thought the new look was very nice and they did an awesome job. We ordered sandwiches for lunch which were both tasty and ample. Service was attentive and friendly. We originally thought the prices were quite high until they arrived... they were very large and good value. We would definitely visit again.
I was not to sure about trying this place, but really wanted a good bagel. I don't have a clue as to what all of this is about but the place looks great. Robert Irvine did a great job, as usual. The bagels reminded me of home (NY) and the service was great. Everyone was friendly and attentive. There were two specials on the board and I had the breakfast wrap. My breakfast was cooked perfectly and the home fries were delicious. I can't wait to try the lunch and dinner. Thanks for a wonderful experience. I will be back!
We used to go for breakfast all the time. We have recommended Grace's to many, many people over the last three years. Never, never again. Since the renovations the place is awful. No specials. Wait staff is totally incapable. Menu is limited and expensive (coffee $1.99). My wife had a bagel that was better as "Bagel crisps". Totally hard, like it was three days old. Waitress brought us the wrong check TWICE! Total disaster.
After hearing about Grace's on the radio all the time I figured why not give it a try. Walked in the host promptly greeted me and took me to a seat, he then asked what he could get me to drink. Great so far after receiving my drink I must have fallen of the earth. I counted about 5 servers in the dining room, then Grace came out, and talked to some customers, still I sat waiting to order. Finally I ask the host if someone could please help me. Server came up and apologized then took my order. I ordered Lobster bisque and lasagna was told a rush would be put on the food. The soup arrived but had been heated in the micro? How do I know you ask the first bite was Luke warm the next bite from the other side of the bowl was very hot and curdled it show not have been served. The Lasagna was quite good, but I should have ask what kind was it, I expected a meat not cheese lasagna. Rolls were good side salad was great. When I finally received a server she was wonderful.
When Grace took over the deli, we were glad someone stepped in to fill a need in this community. There were no other Jewish style delis in Palm Coast. Sure, there are delis but no Jewish style delis. Slowly, The old Strathmore/Grace's lost the Jewish style until Robert totally killed it. In our minds, the one thing Palm Coast had going for it dining wise, what set it apart, was an excellent deli. The menu now is boring, limited and decidedly, not in a deli style. Matzo ball soup is now minestrone with a matzo ball stuck in it. No more smoked fish. Oh, they now offer whitefish salad for get this, $38 a pound. I kid you not, $38 a pound! Limited supply of bagels and the carryout side for bagels is now separated from the restaurant side. The food? I can get this food at any other Palm Coast restaurant. Lunch/breakfast places here are a dime a dozen. There are no Jewish style delis now. Robert should have done his homework and his demographics. He took something unique and replaced it with a time worn, mundane menu and Bob Evans concept. The decor? Clean but the ambiance and the neighborly feel of the place is gone. Hey, anybody know where I can get some Jewish style deli? I'm jonesing for a bowl of Matzoh Ball soup with a latke and a nice chunk of smoked sable.
We have been regular customers at Grace's since it first opened and have been there for breakfast and/or lunch perhaps 30-40 times. We were sadly disappointed at our recent (and probably last) visit after the renovation. On the plus side the overall look of the establishment is cleaner than in the past. That is the only plus. The menu is much thinner than it had been - the luncheon choices are much more restricted. Gone are all the bagel choices. Gone is the wonderful matzoh ball soup. There is nothing on the menu to warrant the titles "deli" or "N.Y. style." In essence, there is nothing unique about Grace's anymore.
I ordered a Pepsi without ice and it came with ice. When it was returned to me without the ice it had almost no syrup in it. I was told the soda would be fixed in five minutes. A few minutes later I was offered other choices because it was not fixed. I opted for lemonade which also had almost no taste. I then ordered a BLT sandwich which came after a long wait and it looked beautiful. However, I can't imagine how they could produce something so incredibly tasteless. A week prior to this I had stopped in to order a bagel sandwich to go. No plain, sesame, or "everything" bagels were available. While I was waiting, a few potential customers left because they were told that their orders would take quite a long time to be prepared.
We were huge fans of Grace's and I am so sorry that they have chosen to go in this direction. I certainly wish them success in the future but I doubt that I will return unless I hear of a reversion back to what drew me to them in the first place.
OK, so we used to be fans of Grace's Place in the past, and think the owner is really trying. The service quality really just depends on the person you get to serve you. A few of the guys and girls who have been there for a long time are great... while others just shouldn't be working in the restaurant or customer service industry. As a small business owner, I know it isn't easy to find good, reliable help, but sometimes you have to cut your losses with certain employees in search of the best. Maybe that's what they are doing the poor service is because there are always new people trying to learn the ropes, I really don't know.
I stopped in today - my first time since the renovation - and I ordered a scrambled egg and cheese on a bagel. The girl confirmed my order (repeated scrambled back to me), made it, then when I got to the office with breakfast I found an undercooked (liquidy white) fried egg which I couldn't eat! So it was a waste of money and a trip. While I was waiting, I watched another customer pay, and the young lady helping her couldn't count change back without the aid of the cash register... so to avoid having to wait even longer, the customer just said "don't worry about the change"!
The renovation looks great (very pretty and feels a lot cleaner with the fresh paint), HOWEVER, when they cut the take-out side off from the restaurant side they made it much smaller leaving an awkwardly narrow area for those who are ordering, and waiting for takeout. Originally they had a small seating area (2 hi-top tables) where you could sit and sip your coffee while you waited for your order to be ready, which also allowed you to get out of the way of the others who are in line to order. That's gone now, so the girls behind the counter just sort of holler "I can help who's next" or "have you been helped" The coffee station also leaves room for improvement, as you are trying to nudge your way through a crowd of people just to get some cream and sugar!
That said, I think the place has potential, but it's definitely not going to be a place I return to often... at least not until I start hearing some better reviews.
We went yesterday on our lunch hour, as we have in the past. We had stopped going because you could never get out of there under 1-1/2 hrs, so we tried the new improved Grace's Place and while it looks pretty, the service is still slow. One hour and ten minutes this time. And the matzoh ball soup is no longer matzoh ball soup. It's minestrone with a matzoh ball in it. Menu is very limited and expensive for lunch. Had a hard time picking something to have. They did however seem to be really trying. Our food was dropped on the way to the table and they did try to make it right.
I used to love this place! My friends and I would go in for big breakfasts, coffee, and the nice diner atmosphere. Since this god awful renovation, the service is non-existing, the menu has been decimated, and the place looks comically bad. You now have to sit in some weird rope-cage room... there's only about 10 tables now, and they cut off the bakery section... absolutely dreadful and embarrassing. I bet they will be out of business before their renovation show even airs on TV.