My wife and I like going to Ruby Tuesdays for both lunch and supper. On one occasion (several months ago) the salad bar was a mess even though the place wasn't crowded and there was enough staff to clean it up. I wrote a letter to the corporate office and someone called and thanked me for notifying them and assured me it would be resolved. Now when we go we find the salad bar to be managed better with someone cleaning and re-stocking. As for the meals we've NEVER had a bad meal there. We've ordered several chicken, steak and seafood items and have always been pleased with the food, service and atmosphere.