Olive Garden, Palm Coast, FL on FlaglerRestaurants.com

I would like to stress, I (we, my wife and I) really love to eat at the Olive Garden. My wife and I used to drive down to Daytona often to get some Olive Garden. When the one in Palm Coast opened up, we were extremely excited about not having to drive down to Daytona or up to Jax. The first couple visits were around opening day and we did have some very minor flaws (kept getting hard bread sticks), other than that, not any thing to complain about to the staff. We have returned several times in the past year. We do keep getting hard bread sticks so we stopped ordering the alfredo dipping sauce we have ordered for bread sticks the past ten years.

We went there on Mother's Day with a group of 10. One patron in our group received a meal that was over cooked and should have never left the kitchen. Management did not do a great job of resloving the issue, but it was not mine, so we did not worry.

On this past Saturday, my family and I went to enjoy a nice meal there. We were initially told 30-45 mins at 6:30pm, which is no problem. The problem occurred at 7:38pm and we were still standing in the parking lot. When addressed they did seat us with in another ten minutes. Our server was great, but busy. None of this is her fault. We ordered an app which came out soggy, it was returned (I hate returning food) and a new app came out about 5 mins later. We ordered our entrees (Steak Gorgonzola and Mediterranean Chicken). Steak was ordered rare (we only order it rare at this location so it will come out medium rare). We have never had the Med Chk. The Steak came out extremely burnt and the Med Chicken was cooked well, but the noodles were water logged.

The manager came to the table because my wife addressed her steak issue. I don't like mentioning anything until dinner is over to prevent spitting or dirt/floor spice being placed in the meal. The manager did return the steak at the time of depature, and "comp'ed" the bill for the steak.

My personal opinion of this entire situation should have been taken care of quickly and completely. This was a train wreck from the get go, and only snow balled into a disaster. The manager did ask if we wanted dessert as memoriam of this train wreck. I declined once again the complaining/fear of retribution!

For some reason, this location has a horrible track record of hard bread sticks. We have been there at least ten times since it opened and may 8 of the ten times the sticks have been harder than acceptable. We have not had this problem at the Daytona Bch location.