Do not waste your time or money, customer service is terrible, orders wrong, and god forbid if you tell them you want it fixed, they will just ignore you and take the next order behind you, or they will just look at you and like so many others on here said they will blame you for the mess up! I am a fair person and not once, not twice but three times have given them a chance... everyone has a off day once and a while. And every time without fail they will never own up. The day the door closes or someone with customer service skills takes over wont be soon enough in my book.
We used to love Bamboo Creek, but now we're never going there again. We attempted to order food today and were met with an extremely rude, impatient woman who got our order wrong several times because of how much she was trying to rush us. Whenever we called to have our order corrected, the woman insisted that the mistake was ours and there was nothing incorrect about the order. We will miss the excellent food, but not the employees who act burdened by their customers.
The Food was great. The service at the front desk. rude, rude, rude. He is always on his cell phone. I never get the food right away when it comes out of the kitchen. He makes me sit there and wait while he is on his cell phone. Overall I feel like cattle being herded in for slaughter. He could care less about his customer!
The manager at the order desk for phone orders was extremely rude and argumentative with me.
This issue arose after he misunderstood and doubled my order. I graciously accepted and paid
anyway because I was a long standing customer. When I asked him to verify next time he
insisted that I ordered two (which I never did) and offered no apology. He stood there insisting
I was wrong, even though I am a good customer. He should have said thank-you for taking the order.
This was not the first time there were mistakes that they do not correct. As a paying customer, I was shocked at his behavior. I will not recommend or patronize again.
Really great food on a large order. Triple Delight, boneless spareribs, poo-poo platter, everything was cooked perfectly with delicious flavor. We've dined here since they opened and they remain on top of their game. The guy at the register does a great job and if you give him a chance he is friendly. Besides that, he's on the ball and gets the orders right.
The reason why I love this place because it has the best Chinese food in Palm Coast and they offer something special that others don't have, such as lobster, flounder, crispy duck and so on. Service is great there, too. Very effective workers especially the one behind the register, all you want is fast and correct service, I don't underhand what to complaint when he actually saves you a lot of time on dealing w long line. I'll def come back today w my family.
I order to take out all the time from this place, extremely effective workers especially the guy who takes my order and works as the cashier! He takes my order correctly every single time and by the time I get there it's always ready for me to pick up and leave. And he even knows my order when he sees my phone num calling in. Very effective.
The only thing I don't like this place is there is a kid of the owner who's always everywhere in the restaurant and doesn't even greet at all when people talk to him instead he screams, unprofessional.